Refund policy
Refund Policy
Last updated: August 5, 2026
We make an effort to provide the best service for all users. To better solve the return and refund issue, please view the following content.
Important: Cancellation requests are not accepted after 8 hours of purchase, since our fulfillment process begins at that point.
In order to have a refund, the order must meet the return and refund requirements below, and you must return the order. Please do not hesitate to contact us for any further questions.
Email us at: hey@lucygloriaboutique.com
To Be Eligible For A Return
- The order should be within the 30-day return period.
- The products should be unused and unworn, with tags, in the original packaging.
What You Need To Provide
A. Please let our customer support team know that your order is within the 30-day return period.
B. Photos or videos of the damaged item, if this is the case. Please send us the materials to prove the damage. Otherwise, the product must be within the guarantee period, packed, unopened and unused.
C. Tracking number of the item and the shipping courier you selected. You need to send the tracking number to us in order to prove that you have returned it. Otherwise, returns cannot be accepted, as we are unable to identify a return without a tracking number.
How To Request A Refund
A. Contact our customer service team by email at hey@lucygloriaboutique.com.
B. Send photos or videos of the damaged product, if this is the case, or let our customer support team know if the product is within the guarantee or warranty period. Otherwise, the product must be within the guarantee period, packed, unopened and unused.
Refunds are issued to the original payment method used at checkout (PayPal or credit card).
30-Day Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You can find this information on each product page.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
After contacting us, if your return is accepted, we will send you a return address along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages And Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Where an item arrives faulty, damaged, or incorrect, we cover the cost of return shipping and will send a replacement or issue a full refund at your choice.
Wrong Address Or Information
We are not liable where a product is returned to sender or disposed of by the shipping courier due to missing or incorrect address information provided at checkout. Please double-check your delivery details before completing your order.
If a parcel is returned to us for this reason, we will contact you to arrange redelivery. Redelivery shipping costs may apply.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If a ring does not fit, you do not need to return it. Contact us within 30 days of delivery under our Always Fit Guarantee and we will send the correct size at no additional cost.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 5–10 business days.
Please remember that it can take additional time for your bank or credit card company to process and post the refund.
Your Statutory Rights
If you are a consumer in the European Union, the European Economic Area (including Iceland), or the United Kingdom, you have a legal right to cancel your order within 14 days of receiving it, without giving a reason. This right applies in addition to the 30-day policy described above, and nothing in this policy limits it.
To exercise this right, email us at hey@lucygloriaboutique.com within 14 days of receipt. You must return the goods within 14 days of notifying us, and we will refund all payments received, including standard delivery costs, within 14 days of receiving the returned goods or proof of return.
This policy does not affect any other statutory rights you have under consumer protection law in your country of residence.
Contact
Email: hey@lucygloriaboutique.com Hours: Monday–Friday, 9:00 AM – 6:30 PM (Pacific Time) Response time: within 24 hours