Shipping policy
Shipping Policy
Last updated: August 5, 2026
We offer free tracked shipping worldwide by partnering with trusted shipping couriers. Please refer to our estimated shipping times below to get an expected delivery time for your order.
All orders are processed and fulfilled within 1–7 business days. Please use the order tracking page for updates. Estimated shipping times after fulfillment are stated on each product page.
Estimated Shipping Times
| Destination | Estimated delivery after fulfillment |
|---|---|
| USA | 4–10 days |
| UK & EU | 5–10 days |
| Canada, Australia, New Zealand | 5–10 days |
| Switzerland, Norway, rest of world | 5–12 days |
Please understand that these shipping times are estimates, and the period starts after the fulfillment process is completed. Usual shipping times are faster, but delays can occur due to customs processing, carrier backlogs, weather, and public holidays.
How We Fulfill Orders
We work with third-party fulfillment partners located in the USA and China. We work directly with our fulfillment partners, and they check our products one by one for quality control. Once that process is complete, they pack the items in our branded packaging and ship them directly to our customers.
Working this way allows us to save on warehouse and related costs, which means we can keep our prices lower than average and pass a better deal on to our customers.
Tracking
You will receive a tracking number by email as soon as your order ships. If you have not received tracking information within 7 business days of ordering, please contact us at hey@lucygloriaboutique.com and we will look into it.
Customs, Duties And Taxes
Orders shipped outside the country of origin may be subject to import duties, customs charges, or local taxes. These are set by your destination country and are not included in the product price or shipping cost. Any such charges are the responsibility of the recipient.
Delivery Address
Please double-check your delivery address at checkout. We are not able to change the shipping address once an order has entered fulfillment.
We are not liable where a parcel is returned to sender or disposed of by the courier due to missing or incorrect address information provided at checkout. If a parcel is returned to us for this reason, we will contact you to arrange redelivery, and redelivery shipping costs may apply.
Lost Or Delayed Parcels
If your tracking shows no movement for an extended period, or your parcel is marked delivered but has not arrived, contact us at hey@lucygloriaboutique.com. We will open an investigation with the carrier and work with you until it is resolved.
Shipping Destinations
We offer worldwide shipping on all orders. Our logistics network delivers to most destinations worldwide. Simply proceed to checkout and select your address.
Please note that there are a few exceptions where shipping may not be available due to logistical constraints. As long as your country is available to select at checkout, we can ship to your address.
Late Delivery And Delays
We provide refunds of up to 20% of your order total for delays exceeding our estimated delivery timeframes above.
Our team reviews and processes eligible refunds proactively, but if you believe your order is delayed beyond the stated period, please contact us and we will process your refund promptly.
This is offered in addition to, and does not limit, your statutory rights. If your order has not arrived within a reasonable time, you remain entitled to a full refund or replacement under applicable consumer law.
Contact
Please do not hesitate to contact us for any question or help via our Contact Us page or by email.
Email: hey@lucygloriaboutique.com Hours: Monday–Friday, 9:00 AM – 6:30 PM (Pacific Time) Response time: within 24 hours